1. How far in advance should I cancel or reschedule my reservation?

 

The sooner the better! If you know there is a conflict with your scheduled appointment, we ask that you get in touch with the salon ASAP. 

 

Time is precious for our styling team, and we recognize that it is also important for you our guest! Last-minute cancellations really affect our stylists as many of them have active waitlists full of other guests who could’ve been accommodated during a cancelled/rescheduled availability. Our team respects your time and expects the same courtesy in return. 

 

Please make sure you are cancelling/rescheduling any appointments with ample time and certainly before the 24-hour window to avoid being charged any fees.

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2. Are there any fees for cancelling or rescheduling an appointment? What happens if I don’t show up at all?

 

If you cancel or reschedule your appointment prior to the 24-hour window you will not be charged any fees. Fees will only be charged to appointments that are cancelled or rescheduled within 24 hours of their start time.

 

Appointments cancelled or rescheduled within 24 hours

will be charged 50% of the total cost of service

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 No-show appointments will be charged 100% of the total cost of service

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3. How can I cancel/reschedule my reservation?

 

To cancel or reschedule an appointment you can call the salon directly at 301-767-1077, email saloncentral@gmail.com, or utilize the cancellation/rescheduling functions in your reminder and confirmation notifications. If you are unable to speak with someone or are calling during non business hours please leave a message! We will do our best to get back to you as soon as possible.

 

We highly recommend saving the following to your contacts to ensure you receive our appointment notifications

 

•Emails will come from: noreply@meevomail.com 

•Texts will come from: 844-949-1848 (we cannot receive texts to this number)

 

If you need to text the salon please message us at: 866-847-1310

 

Reminder notifications go out 7 days prior to your scheduled appointment. Confirmation notifications go out 48 hours prior to your scheduled appointment, at which point you may use the links to cancel or request a reschedule via text or email so long as the 24-hour window has not passed. This service is a courtesy, and remembering your appointment is your own responsibility.

 

Please note that requesting to reschedule your appointment is not the same as a cancellation. Your reserved appointment will not automatically be moved/cancelled. A guest services team member will reach out to assist with rescheduling.

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4. Are there any exceptions to this policy?

 

We understand that life happens and unforeseen circumstances occur. Our goal is not to create any added stress to emergent situations you may encounter. All we ask is that you get in touch with the salon ASAP to inform us of any changes to your appointment. 

 

With that being said, if we find that emergency situations are becoming too frequent we do reserve the right to charge any fees as we see fit.

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5. If a credit card is required to book an appointment, where is my credit card information kept?

 

We use Meevo spa software at Salon Central which is PCI compliant as required by the card payment industry. It cannot see your personal information, and it does not store it either. A token is created in your client file which only keeps the card holder’s name, expiration date of the card, and the last 4 digits of the card number. 

 

Please note by scheduling any services at Salon Central, you are agreeing to and responsible for any fees should you cancel/reschedule after the 24-hour window.